Welcome to Countdown Creations. Here is information about our services and policies. Countdown Creations 17000 El Camino Real Suite 204C Houston, TX 77058 Phone: 281-461-8513 Toll Free: 808-388-3079 Fax: 281-461-6323 info@countdowncreations.com Credit Cards Accepted We accept Visa, MasterCard, American Express, and Discover Card. Sales Tax Sales tax is required for orders shipped to Texas addresses. The rate is 8.25%. This tax is automatically added to your total when you checkout. Order Turnaround Items that are in stock usually ship out the next business day. Most of our products are kept in stock. Some items, such as Space Shuttle mission shirts are not kept in stock. Items that are not currently in stock require 2 - 3 weeks for delivery. For overseas orders, please allow 3 - 4 weeks. If you have a deadline or any special requirements as to when you need to receive your order or have any questions as to whether your order is in stock, please contact us at... E-mail: info@countdown-creations.com Phone: 1-800-388-3079 (+1-281-461-8513) Shipping and Handling United States Regular (includes Alaska, Hawaii, Puerto Rico, and APO addresses). This service usually takes 3 - 5 days (longer for Puerto Rico and APO addresses). Orders totalling less than $44.95 are shipped via US priority mail. Orders totally more than $44.95 are shipped via UPS ground. United States Express. This is overnight service once the item ships. Online orders ship out the next business day. So, with express service, online orders will be received in two days. If you need for your order to ship out the same day, so that you receive it the following day, please phone in your order between 8:00 AM - 4:00 PM Central (M - F). With express service, orders are shipped via USPS Express Mail or FEDEX standard overnight. International. This service usually takes takes 2 - 3 weeks, depending on the country. Customs in some countries may cause longer delivery. Orders are shipped via postal air mail. Customer is responsible for paying any taxes or duty due on receipt. AMOUNT US Regular US Express International Up to $24.94 $5.00 $25.00 $10.00 $24.95 - $44.94 $7.00 $30.00 $20.00 $44.95 - $94.94 $9.00 $35.00 $30.00 $94.95 - $194.94 $11.00 $40.00 $40.00 More than $194.95 $15.00 $50.00 $60.00 Note: For US Express and International orders, an additional charge may apply depending on the size and weight of your order. If this is the case, we will contact you by email or telephone so that you can approve the additional charge or cancel your order. Return Policy Standard Catalog Orders If for any reason you are not satisfied with your purchase, you may return it for an exchange or refund up to 30 days after receipt of shipment. Custom Orders For custom orders, our return policy applies only to defective merchandise. Defective merchandise will be replaced. We do not provide refunds on custom orders. (Note: Custom orders are orders with custom logos, personal monogramming, or special requests for styles, colors, or sizes of apparel not in our on-line catalog.) Claims must be forwarded within 30 days after receipt of shipment. For all returns, please contact us at... E-mail: info@countdown-creations.com Phone: 1-800-388-3079 (+1-281-461-8513)